60-Day Quality Guarantee

Return & Refund Policy

At Aurimuse, we take pride in creating high-quality personalized gifts made just for you. Every order is carefully reviewed and inspected before shipping to ensure the best possible result.

Because each item is custom-made, please double-check your order details and uploaded photos before completing your purchase.

Our return policy begins on the date your order is delivered.

60-Day Quality Guarantee

We offer a free replacement or full refund within 60 days if:

  • You received the wrong item
  • Your order arrived damaged
  • The personalization does not match the information you submitted
  • The product has a manufacturing defect or quality issue

Please contact us as soon as possible after receiving your order so we can help resolve the issue quickly.

Order Changes & Cancellation

Since personalized items go into production quickly, please contact us immediately if you need to make changes.

  • Changes or cancellations after the order is placed may incur a 50% processing fee
  • Once production has started, no further changes can be made
  • Orders cannot be canceled once shipped

Artwork Preview & Approval

For products that include a free digital art preview, we’ll send your preview before printing.

  • You may request adjustments during the preview stage
  • Please submit any change requests within 24 hours
  • Once approved, your order will move into production
  • After production begins, no additional changes can be made

Non-Returnable Situations

We cannot offer refunds or replacements for:

  • Damage caused by misuse, improper handling, or poor care
  • Normal wear and tear over time
  • Color variations caused by screen display differences
  • Requests submitted after 60 days from delivery

Return Process for Defective or Incorrect Items

To request a replacement or refund:

Email us at: support@aurimuse.com

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

We typically review and respond within 1–2 business days.

Returns for Non-Quality Reasons

Because our products are personalized and made to order, returns for non-quality reasons may be accepted under limited circumstances.

  • Requests must be made within 30 days of delivery
  • Customers are responsible for return shipping costs
  • Approved non-quality returns may receive a 50% refund of the product price (shipping fees are non-refundable)

Refund Processing Time

Once your refund is approved:

  • Refunds will be issued to your original payment method
  • Please allow 3–5 business days for your bank or card provider to process the refund

Contact Us

If you have any questions about your order, returns, or cancellations, we’re happy to help.

Email: support@aurimuse.com